Shipping policy
SHIPPING & DELIVERY POLICY Last updated: May 2026
Where We Ship We currently ship to the United Kingdom and the United States. We also ship to selected international destinations — please contact us at Support@keshinton.com if your country is not listed at checkout.
UK Delivery
- Free standard delivery on all orders over £40
- Standard delivery (Royal Mail / courier): £3.99 — estimated 3–5 business days
- Express delivery options may be available at checkout
US & International Delivery
- Shipping rates are calculated at checkout based on your location and order weight
- Estimated delivery to the US: 7–14 business days
- Please note: international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient
Order Processing Orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive a dispatch confirmation email with tracking information once your order has shipped.
Tracking All orders include tracking. Your tracking number will be emailed to you upon dispatch.
Delays Delivery times are estimates and not guaranteed. Delays may occur during peak periods or due to circumstances outside our control (e.g. Royal Mail disruptions, customs clearance).
Lost or Damaged Parcels If your order has not arrived within the estimated timeframe, or arrives damaged, please contact us at Support@keshinton.com within 14 days of the expected delivery date and we will investigate promptly.