Frequently Asked Questions
About Keshinton Essentials
What is Keshinton Essentials?
Keshinton Essentials is a UK-based premium skincare brand dedicated to bringing high-quality skincare products and beauty devices that deliver real results. Our range includes skincare serums, cleansers, moisturisers, and beauty devices, selected for their quality, efficacy, and value. We also offer a digital wellness guide series covering women's health and men's health topics.
Where are you based?
We are based in the United Kingdom and serve customers across the UK and internationally.
Our Products
What types of products do you sell?
We sell premium skincare products including serums, cleansers, and moisturisers, as well as beauty devices and digital wellness guides. Our digital guides cover perimenopause, women's skin and hair health, men's andropause, midlife fitness, and wellness tracking.
Are your skincare products suitable for sensitive skin?
We carefully select products with high-quality, effective ingredients. If you have particularly sensitive skin or a known skin condition, we recommend checking individual product ingredient lists before purchasing. Please contact us before ordering if you have any concerns.
What skin types are your products suitable for?
Our skincare range includes products suitable for a variety of skin types including dry, oily, combination, and mature skin. Please check individual product pages for detailed suitability guidance.
Digital Guides & Downloads
How do I access my digital download after purchase?
After completing your purchase, you will receive an email with a download link. Downloads are available instantly after payment is confirmed. You can also access your files through your order confirmation page.
What format are the digital guides in?
All our digital guides are delivered as PDF files, which can be read on any device including smartphones, tablets, laptops, and desktop computers. No special software is required beyond a standard PDF reader.
Can I download my guide more than once?
Yes. Your download link remains active so you can re-download your guide if needed. We recommend saving a copy to your device for easy future access.
Do digital guides come with a physical copy?
No — our digital guides are PDF downloads only and do not include a printed physical copy.
Shipping & Delivery
How long does delivery take?
Standard UK delivery typically takes 3–5 working days. Digital products are available for instant download immediately after purchase — no waiting required.
Do you offer free shipping?
Free shipping may be available on qualifying orders. Please check at checkout for current shipping rates and any free delivery thresholds.
Do you ship internationally?
We primarily serve UK customers. Please check at checkout to see if delivery is available to your country. Digital guides are available worldwide with instant download.
Returns & Refunds
What is your returns policy?
Physical products can be returned within 30 days of delivery, provided they are unused, unopened, and in their original packaging. See our Refund Policy for full details.
Can I get a refund on a digital product?
Due to the instant-access nature of digital downloads, we are unable to offer refunds on digital guides once they have been downloaded. If you experience a technical issue accessing your guide, please contact us and we will do our best to help.
What if my physical order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the damage. We will arrange a replacement or refund as appropriate.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal and other payment methods available at checkout.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make any changes. Once an order has been dispatched, we are unable to cancel it, but you can return it in line with our returns policy.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Contact Us
How do I get in touch?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 working days.