Frequently Asked Questions
About Keshinton Essentials
What is Keshinton Essentials?
Keshinton Essentials is the beauty and wellness brand of Keshinton Ltd, a UK company. We currently sell Keshinton Hydrocolloid Acne Patches and digital wellness guides, with more skincare on the way.
Where are you based?
We're based in the UK. Physical products are dispatched from the UK, and our digital guides are available worldwide.
Acne Patches
What's in a pack?
36 clear, ultra-thin hydrocolloid patches in two sizes (9 mm and 12 mm), in a resealable pouch.
What are the key ingredients?
Each patch contains salicylic acid, tea tree leaf oil and centella asiatica (cica). The full ingredient list is printed on the pouch.
How do I use them?
Cleanse your skin and pat it completely dry. Peel off a patch in the size you need, press it over the spot for a few seconds, and leave it on overnight or for several hours. Use each patch once only. Always follow the directions on the pack.
Are they suitable for sensitive skin?
They're made to be suitable for sensitive skin, but everyone's skin is different. Check the ingredients for anything you know you react to, and if your skin feels irritated, remove the patch and stop using it. If you have a skin condition or are unsure, speak to a pharmacist or GP before use.
Where can I buy them?
On our website, and on Amazon UK and eBay UK. On our website, multi-buy savings are applied automatically: 10% off 2 packs, 15% off 3 packs and 20% off 4 or more.
Coming Soon
Are you launching new products?
Yes. We're working on new skincare, including our first facial serum. Email support@keshinton.com to join the early access list.
Digital Guides & Downloads
What digital guides do you sell?
Digital guides and trackers in three ranges: The Women's Collection, The Men's Series and Focus & Productivity. They're PDF downloads, available worldwide.
How do I access my digital download after purchase?
After completing your purchase, you will receive an email with a download link. Downloads are available instantly after payment is confirmed. You can also access your files through your order confirmation page.
What format are the digital guides in?
All our digital guides are delivered as PDF files, which can be read on any device including smartphones, tablets, laptops, and desktop computers. No special software is required beyond a standard PDF reader.
Can I download my guide more than once?
Yes. Your download link remains active so you can re-download your guide if needed. We recommend saving a copy to your device for easy future access.
Do digital guides come with a physical copy?
No — our digital guides are PDF downloads only and do not include a printed physical copy.
Shipping & Delivery
How long does delivery take?
Standard UK delivery typically takes 3–5 working days. Digital products are available for instant download immediately after purchase — no waiting required.
Do you offer free shipping?
Yes. UK delivery is free on orders of £15 or more, which includes any order of 2 or more acne patch packs. Orders under £15 have a £3.99 delivery charge.
Do you ship internationally?
We primarily serve UK customers. Please check at checkout to see if delivery is available to your country. Digital guides are available worldwide with instant download.
Returns & Refunds
What is your returns policy?
Physical products can be returned within 30 days of delivery, provided they are unused, unopened, and in their original packaging. See our Refund Policy for full details.
Can I get a refund on a digital product?
Due to the instant-access nature of digital downloads, we are unable to offer refunds on digital guides once they have been downloaded. If you experience a technical issue accessing your guide, please contact us and we will do our best to help.
What if my physical order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the damage. We will arrange a replacement or refund as appropriate.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal and other payment methods available at checkout.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make any changes. Once an order has been dispatched, we are unable to cancel it, but you can return it in line with our returns policy.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Contact Us
How do I get in touch?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 working days.